Welcome to MEDPROZONE. As a trusted ecommerce we are committed to delivering your orders efficiently and securely. This policy outlines our shipping process, estimated delivery times, costs, and other relevant details to ensure a smooth shopping experience. By placing an order with us, you agree to the terms outlined below.

Shipping Locations

We currently ship to the territory of the United States of America. Unfortunately, we do not deliver outside the US. If you are unsure whether we will ship to your area, please contact our customer support team before placing your order.

Processing Time

Orders are typically processed within 3 to 5 business days. Orders placed on weekends or holidays will be processed on the next business day. High demand, unforeseen circumstances, or holiday seasons may extend processing times.

Shipping Methods & Estimated Delivery Times

We offer ground shipping with an estimated delivery within 7 business days (excluding PUR, HI and AK).

Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order.

- Free shipping is available for specific products.

- We offer Express and Freight options with a cost. You will have the chance to choose which shipping option is better for you during the checkout process.

Missed or Failed Deliveries

If the delivery attempt is unsuccessful, the carrier may leave a notification for redelivery or collection. If the package is returned to us due to an incorrect address or multiple failed attempts, additional shipping fees may apply for reshipment.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at store@medprozone.com. For damaged items, provide clear photos of the package and product. We will assess the situation and offer a replacement or refund where applicable.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Information

If you have any questions regarding our Delivery Policy, feel free to contact us at store@medprozone.com.

Thank you for shopping with us. We appreciate your trust and look forward to serving you!